Returns & Exchanges
At Joolca, we want you to love every piece you wear, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Simply ensure all original tags are attached and the garment is in its original packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and include the printed return authorization slip inside the parcel.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing